Shipping policy

DIGITAL DELIVERY POLICY

Last updated: August 19, 2026

DIGITAL PRODUCTS

Mercy & Mending currently sells digital products delivered electronically. Unless a product description expressly states otherwise, no physical product will be shipped to you.

Because our products are delivered digitally:

  • No physical shipping charges apply;

  • No package or tracking number will be provided;

  • No customs duties or physical import fees should apply; and

  • The shipping-address fields shown during checkout, if any, do not mean that a physical item will be sent.

Applicable sales tax, value-added tax, goods and services tax, currency-conversion charges, or other transaction-related charges may still apply depending on your location and payment provider.

DELIVERY METHOD

After successful payment, your digital product will generally be delivered through one or more of the following methods:

  • A download link displayed on the order-confirmation page;

  • A download or access email sent to the email address provided at checkout;

  • Access through your customer account; or

  • Another electronic delivery method described on the applicable product page.

Automated digital delivery usually begins shortly after payment is successfully processed. Delivery may be delayed by payment review, fraud screening, system maintenance, internet disruptions, an incorrect email address, or circumstances outside our reasonable control.

Customers in jurisdictions that require consent before immediate digital delivery may be asked to expressly request immediate delivery and acknowledge the effect that immediate delivery may have on a statutory cancellation or withdrawal right.

YOUR EMAIL ADDRESS

You are responsible for entering a complete and accurate email address at checkout.

If you do not see your delivery email:

  1. Check your spam, junk, promotions, updates, and other filtered-email folders;

  2. Search your inbox for “Mercy & Mending” and your order number;

  3. Confirm that the email address shown on your order confirmation is correct; and

  4. Allow a reasonable amount of time for payment processing and automated delivery.

If you entered an incorrect email address, contact us at mercyandmending@gmail.com with your full name, order number, purchase date, and the correct email address. After verifying the order, we will attempt to update the information and resend delivery.

DOWNLOAD LINKS AND FILE STORAGE

Download links may expire or be subject to download limits for security and fraud-prevention purposes.

You should download your purchased files promptly and save a secure backup on a personal device or storage service. We cannot guarantee permanent access to expired links, discontinued products, customer accounts, or historical downloads indefinitely.

If a valid purchaser loses access, we may be able to restore the link or resend the product after verifying the original order. Restoration is not guaranteed when the product has been discontinued, the order cannot be verified, the requested use would violate the product license, or continued access is not reasonably available.

FILE FORMATS AND COMPATIBILITY

Available file formats and applicable technical requirements will be identified in the product description whenever reasonably necessary.

Before purchasing, please confirm that you have:

  • A compatible device;

  • Software capable of opening the stated file format;

  • A stable internet connection for downloading the file; and

  • Access to a suitable printer if you intend to print the product.

Differences caused by a customer’s device, software, printer, paper, ink, display, or settings are not considered delivery failures when the product was delivered in the format described.

DELIVERY OR DOWNLOAD PROBLEMS

Please contact us if:

  • You do not receive your download or access information;

  • Your download link is missing, expired upon receipt, or not working;

  • The file is corrupted, incomplete, or cannot be opened despite using compatible software;

  • Part of your order is missing;

  • You receive a different product from the one ordered; or

  • A technical problem on our side prevents access.

Email mercyandmending@gmail.com and include:

  • Your full name;

  • Your order number;

  • The email address used at checkout;

  • The name of the product;

  • A description of the problem; and

  • Any relevant screenshot or error message.

Do not send passwords, complete payment-card numbers, or other unnecessary sensitive information.

We will normally attempt to resolve a delivery problem by resending the delivery email, correcting the email address, renewing the download link, restoring access, or providing a working replacement file.

DELIVERY VERIFICATION

To investigate a delivery problem, prevent fraud, and provide customer support, we may review available information associated with the order, including:

  • Payment and order status;

  • Fulfillment records;

  • Whether a delivery email was sent or resent;

  • Download-link activity;

  • The number and timing of download attempts or completed downloads; and

  • Available technical information associated with delivery or access.

Our collection and use of this information are further described in our Privacy Policy.

INTERNATIONAL DIGITAL DELIVERY

Digital products may be available to customers in multiple countries, subject to applicable laws, sanctions, payment-provider restrictions, tax requirements, licensing limitations, and technical availability.

We may restrict or decline delivery to a particular country or customer when reasonably necessary to comply with applicable law or service-provider requirements.

Nothing in this policy limits a mandatory delivery, cancellation, refund, repair, replacement, or other consumer right available under the laws applicable to your purchase.

REFUNDS FOR DELIVERY FAILURES

Our remedies for failed delivery, corrupted files, incorrect products, duplicate purchases, and other eligible issues are explained in our Return and Refund Policy.

Digital purchases are generally final once successfully delivered, downloaded, or accessed, except where our Return and Refund Policy provides otherwise or where applicable law requires a remedy.

FUTURE PHYSICAL PRODUCTS

If Mercy & Mending begins selling physical products, the applicable product page and an updated Shipping Policy will provide information about processing times, shipping methods, costs, estimated delivery, tracking, customs, damaged shipments, and other physical-delivery terms.

Unless a product page expressly identifies an item as physical, customers should assume that the product is digital and that nothing will be mailed.

CONTACT INFORMATION

Questions concerning digital delivery may be sent to:

Gina Mae Brewer-Mills, doing business as Mercy & Mending
Email: mercyandmending@gmail.com
Business mailing address: 4851 Oakley Dr., Timnath
Colorado, United States